For creative professionals, having insurance claims paid out quickly is critical to maintaining business continuity. Equipment like cameras and microphones are essential tools of the trade, and any delay in replacing damaged gear can lead to missed deadlines, cancelled projects, and financial losses.

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Here, we outline two recent cases where the claims handling team at Eggar Forrester Creative supported two clients with their claims for damaged equipment, making sure they got their claims paid quickly and efficiently.

 

Our videography client experienced damage to their microphone caused by unexpected rainwater while on location. They notified us of the incident on October 4th, and the claim was processed swiftly, resulting in a payout of £1,794 before the end of October.

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This was their first claim, and our internal claims handler, Laura, provided comprehensive support throughout the process. By clearly outlining the documentation required, she ensured the claim was upheld and resolved efficiently. The client was able to replace their equipment promptly, allowing them to continue their operations without significant disruption.

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Another client damaged their camera while filming on set.  They informed us of the issue on September 11th, and the claim was approved and settled in early October with a payout of £340. The clear and efficient process from our internal claims handling team reduced stress for the client, which meant they could get their equipment replaced quickly, allowing them to resume work with minimal downtime.

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When you’re looking for insurance for your creative business, it’s worth looking at the process for claims handling, making sure your claim is paid out quickly and with minimum disruption so that you can get back to the important business of being a creative genius for your clients.

 

If you’re a creative agency or freelancer and you have expensive kit that you need to insure, please get in touch with Rhys Owen-Conway for an initial chat.